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777ek is clear about what data we collect, why we hold it and how you can act on it. This policy applies to your account, your transaction records including bKash, Nagad and Upay activity, and your use of this site — subject to your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, account credentials and the payment method records tied to your wallet activity. For Bangladesh accounts, that includes transaction references connected to bKash, Nagad and Upay where you use those rails. We also collect data generated by your use of the site: pages you visit, session timestamps, device type and browser signals. This information serves three purposes: operating your account correctly, verifying transactions and responding to your support requests. We do not sell personal data to third parties. We may share information with payment processors and identity verification services only to the extent needed to complete a transaction or satisfy a compliance requirement under applicable law. Data we hold about your account is stored on secured infrastructure and access is restricted to staff with a direct operational need. If you access this site from Bangladesh, your use and any eligibility for services remain subject to your local law and the regions where 777ek services are available. We update this policy when our practices change; the current version is always the one published here.
Not every aspect of your experience falls under this privacy policy. Understanding the boundary helps you know where to direct a question — whether that is to us directly, to a payment provider, or to a third-party service you have accessed via a link on this site.
Login sessions, account preferences, security settings and the personal details you submit during registration are all within scope. Any data correction or deletion request for these records should be directed to our support route.
Payment activity processed through bKash, Nagad or Upay generates records on both our side and the payment provider's side. This policy covers our copy of those records; for the provider's own data practices, refer to their published terms.
Data collected through cookies and site analytics tools while you browse the lobby, read terms or check account history falls within this policy. You can manage cookie preferences via your browser settings at any time.
Links to external sites, game studios or payment apps leave the scope of this policy the moment you navigate away. We are not responsible for data practices on third-party domains; check their own privacy notices before submitting personal information there.
You have concrete actions available to you under this policy — not just abstract entitlements. The most direct route for most requests starts in your signed-in account area, where your profile details, saved payment references and session history are visible. If something looks incorrect, you can update standard fields directly from the account settings page. For corrections that cannot be made through self-service — such as removing a transaction record or disputing stored identity data — you raise the request through our published support route and we handle it from there. Data held for compliance reasons has a minimum retention period set by applicable law; we will tell you if a deletion request is limited by that requirement rather than simply declining it. Where your request relates to bKash, Nagad or Upay records specifically, we may need to coordinate with the relevant payment processor, which can add time to the response. We aim to acknowledge every data request and keep you informed of progress, subject to the workload on the support queue at the time.
Log in and open the account settings page to see the personal details and payment references we hold. Your session history and linked wallet identifiers are visible there without needing to contact support.
Standard fields such as contact number and display name can be updated directly in your profile. If a field is locked, submit a correction request through the support route and describe what needs changing.
If you want to know specifically what data we hold, why we hold it or how long it is kept, send the question through our contact form. We respond with the information relevant to your account rather than a generic reply.
For deletion requests, account closure or disputes about stored identity data, reach the support team directly. Include your registered contact detail so we can locate the correct account record without delay.
Privacy requests and data questions have a dedicated path through our support team. Use the route that matches your preference — each one connects to the same team handling account and policy matters. For anything involving bKash, Nagad or Upay transaction records, having your account reference ready will speed up the process.
Open the live chat widget from any page on 777ek. Type your question in English and a support agent will pick it up. This route works for general privacy questions as well as account-specific data requests.
Send your data or privacy request to the support email published in the contact section of the site. Include your registered account details so the team can locate your record and respond with relevant information.
The help section accessible after login contains articles on account data, cookie settings and how to submit a formal request. Start there if you want to understand the process before contacting the team directly.
Keeping your information handled properly is an operational commitment, not just a stated policy. The sections below cover the four areas where your data is most directly at stake — from the cookies active on this site to how long we keep your payment records after account closure.
We use cookies to maintain your logged-in session, remember your account preferences and understand which parts of the site are used most. You can clear or restrict cookies through your mobile or desktop browser settings; doing so may affect how certain account features behave.
Access to your account data is protected by your login credentials. We do not store plain-text passwords. If you suspect unauthorised access, change your password immediately from the account settings page and contact support to flag the session.
Transaction records tied to bKash, Nagad and Upay activity are kept for a period required by applicable financial compliance rules. After that minimum period, records are removed from active systems unless an open dispute requires us to keep them longer.
When this policy changes in a way that affects your rights or our data practices, we update the version published at 777ek. Continued use of the site after a change is posted constitutes acceptance; if a change is significant, we may send a notice to your registered contact detail.
These are the questions we hear most often about how this policy works in practice. If your question is not answered here, the live chat and email routes in the support section above connect you directly to the team.
We collect the name, contact detail and password you submit during registration, plus the payment identifiers linked to your chosen wallet such as bKash or Nagad. Device and browser signals are also recorded to support account security and session management.
We do not sell your personal data. We share information only with payment processors and identity verification services to the extent needed to complete a transaction or meet a legal requirement. Those third parties are bound by their own data agreements with us.
Log into your account and open the settings or profile page to view the details we hold. For a full breakdown of stored data — including payment records and session history — submit a request through the support contact form and we will respond with account-specific information.
Yes. Send a deletion or closure request through email support or live chat. Some records connected to bKash, Nagad or Upay transactions may be retained for a period required by applicable financial law; we will explain any such limitation in our reply to your request.
Cookies keep your session active, store account preferences and help us understand site usage at an aggregate level. You can manage or clear cookies in your browser or mobile device settings. Restricting certain cookies may affect how your account login and preferences behave.
This policy applies to all account holders who access 777ek, including those in Bangladesh. Whether services are available to you depends on your local law and the eligible regions where 777ek operates. Access or eligibility is not confirmed or guaranteed by this policy document.