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This page sets out the legal framework that governs how 777ek operates and what you can expect from us when you use the platform. Access and eligibility depend on your local law and the eligible regions confirmed at account setup.
777ek operates under a framework where your account access, transaction records and use of the platform are all governed by the terms you accepted at registration. These terms are not static — we update them when our service scope changes, and we notify you through the contact details held on your account before any material change takes effect. Your continued use of the platform after a notified change means you accept the revised terms. Where any part of these terms conflicts with the law of your jurisdiction, the applicable local law takes precedence. Access to the platform depends entirely on whether use is lawful in your region — if you are unsure, you should seek local legal advice before continuing. Transactions you carry out through your account wallet, including any activity linked to bKash, Nagad or Rocket, are subject to both our internal transaction policy and any rules set by those payment providers. We do not override third-party payment provider terms. Retention of your account records follows the schedule described in the data section of this page. If you need a copy of any policy version previously in force, raise a request through the support routes listed further down.
bKash wallet activity
Nagad account transactions
Rocket transfer records
Internal wallet balance log
Not everything connected to your experience on the platform falls under the same policy framework. The table below separates what this policy directly covers from what sits outside it, so you know where to direct a question before you raise it with us.
Login credentials, session management and account status changes are fully within scope. We control these directly and your rights under this policy apply in full to any account access decision we make.
Deposits and withdrawals processed through your account wallet — including via bKash, Nagad or Rocket — are within scope for record-keeping and dispute purposes, though the payment provider's own terms also apply independently.
Game content, odds displays and promotional material published on the platform fall within scope. We are responsible for what appears on our pages and you can raise a concern about any content directly with us.
External links, payment provider interfaces and any service operated by a party other than 777ek are outside the scope of this policy. We cannot accept responsibility for third-party terms, and we recommend you read them separately.
Your rights under this policy are real and actionable — not just statements on a page. You can review your full transaction history at any point by opening the account section and selecting the wallet or history tab shown there. If any detail on your account is incorrect — your registered contact number, email address or payment method on file — you can request a correction through the account settings screen or by contacting support directly. Where you believe a decision about your account was made in error, you have the right to raise a formal question and receive a written response from us. We keep a record of every support conversation so that any follow-up can pick up where the last one left off. Requests to close an account or remove personal data are handled through the same support routes listed on this page. Processing times vary; we will confirm receipt of your request and give you a realistic timeframe based on what you have asked for. We do not make decisions about accounts silently — any change to your access status comes with a notification to your registered contact details.
Open the account area and navigate to the wallet or transaction history tab. Every deposit and withdrawal linked to bKash, Nagad or Rocket appears there with a timestamp and reference.
Go to account settings to update your registered email or phone number. For changes to payment methods on file, use the wallet section or raise a request with the support team.
Use the live chat or email route listed in the support section below. State the specific policy point you are asking about so we can route your question to the right team quickly.
For account closure or data removal, contact us through a published support route and include your registered account email. We will confirm receipt and follow up with next steps.
If you have a question specifically about these legal terms — your rights, a decision we have made, or a record you cannot locate — the routes below are the right place to start. Use the channel that suits your situation: live chat for quick clarifications, email for anything that needs a written record.
Open the chat widget from any page on the site. State your account query clearly and the team will respond during available hours. For policy questions, mention the specific section you are asking about.
Send a written query to the support address published in the contact section of the site. Include your registered account email and a description of the policy matter so your message reaches the right team.
Many policy and rights questions can be handled directly from within your account. Open the help or support tab while signed in to access the relevant forms and self-service options without contacting us directly.
Our approach to data handling and account security is straightforward. We collect only what is necessary to operate your account, process transactions and respond to support requests. Data is not sold to third parties and is retained only for as long as required by the applicable retention schedule or by law in your region.
We collect account registration details, transaction records and session data. This information is used to run your account and nothing else. You can request a summary of what we hold by contacting support through any published route.
The site uses cookies to maintain your session, remember your account preferences and measure page performance. You can adjust cookie settings through your browser at any time. Disabling cookies may affect how some account features behave.
Account and transaction records are kept for the period required under applicable law and our internal policy. After the retention period closes, data is deleted or anonymised. If your region requires a different schedule, local law takes precedence.
To update, correct or request removal of data we hold about you, use the email support route listed on this page. Include your account email and a clear description of what you are asking us to change or delete.
These are the questions we see most often about the legal terms on this page. If yours is not here, raise it through the support routes listed above.
Access and eligibility depend on your local law and the eligible regions confirmed when your account was set up. If you are unsure whether use of the platform is lawful in your area, seek local legal advice before continuing to use the site.
Open the account area and go to the wallet or transaction history section. Every deposit and withdrawal processed through bKash, Nagad or Rocket is listed there with a reference and timestamp. For a formal copy, contact support by email.
We notify you of material changes through the contact details on your account before the change takes effect. Your continued use of the platform after that point is treated as acceptance of the updated terms. Previous versions are available on request.
Yes. Send a deletion request to the email support address published in the contact section, including your registered account email. We will confirm receipt and let you know the timeframe. Some data may be retained where local law requires it.
Use the live chat or email route listed in the support section of this page. Describe the specific decision you are questioning and reference any correspondence you already have. We keep records of every interaction so follow-up is straightforward.
Yes. The terms you accept with bKash, Nagad, Rocket or any other payment provider are independent of ours. We cannot override or alter those terms. For disputes that originate with the payment provider, you will need to contact them directly.